Last updated: July 8, 2026. This Return Policy is part of our Terms and Conditions.
Our 30-day money-back guarantee
We want you to love what you ordered. If you are not satisfied, you can request a full refund within 30 days of receiving your Order — no complicated conditions. This guarantee applies to both one-time Orders and Subscribe & Save shipments.
How to start a return
Email us at Contact@clearly.co or use our contact page with your order number and let us know whether you would like a refund or a replacement. We will confirm the next steps and, where a physical return is needed, send you the return details. Please do not send returns to any address other than the one we provide.
Condition of items
You may open and try a Product to decide whether it is right for you. Please keep the packaging and any unused portion where possible. We may reduce a refund only where a Product has been used or damaged well beyond what is needed to evaluate it, to the extent permitted by law.
Refund method and timing
Approved refunds are issued to your original payment method. Once your refund is approved, it typically takes about 5 to 10 business days to appear, depending on your bank or card provider. We will let you know by email when your refund has been processed.
Return shipping
If we ask you to ship a Product back, standard return shipping is at your own expense unless the return is due to our error (see "Damaged or wrong items" below). We recommend using a tracked shipping method and keeping your proof of shipment.
Exchanges
Prefer a different flavor or product instead of a refund? Just tell us when you contact us and we will arrange an exchange where possible.
Subscription (Subscribe & Save) order returns
Individual Subscribe & Save shipments are covered by the same 30-day money-back guarantee as one-time Orders. Cancelling a Subscription stops future deliveries but does not by itself refund shipments already delivered — request a refund for a specific shipment using the steps above. You can manage or cancel your Subscription anytime in your account; see Article 11 of our Terms and Conditions.
Damaged or wrong items
If your Order arrives damaged, defective, or incorrect, contact us within a reasonable time at Contact@clearly.co with your order number and photos if possible. We will make it right at no cost to you — including any return shipping — with a replacement or a full refund.
Questions
Any questions about a return or refund? Reach us at Contact@clearly.co or through our contact page and we will be glad to help.